What do we stand for?
Our principles at Formal
- Customer centricity
We prioritize our customers above everything else, striving to provide them with exceptional service and satisfaction. We don’t satisfy customer needs — we exceed them.
- Embrace the process
We recognize the challenges of building a company and embrace the journey, remaining resilient and committed to achieving our goals.
- Less is more
We believe in finding beauty in simplicity and making complex tasks appear effortless through streamlined solutions.
- Independent research
We encourage a proactive approach to problem-solving, fostering a culture of personal research before seeking assistance.
- Work hard & have fun
We take our work very seriously but we bring positive and optimistic energy to every interaction and help our teammates.
- Ownership
Each team member takes ownership of their responsibilities and is accountable for their actions, driving excellence and commitment.
****We understand that making mistakes is a natural part of growth; but we emphasize the importance of learning from them to avoid repeating them
- Move fast
As a team of high-performing individuals, we prioritize swift and efficient execution, enabling us to deliver exceptional results and exceed customer expectations
- Honesty & transparency
We value honesty and transparency in every interaction that we have, fostering trust and open communication within our team and with our customers.